Frequently Asked Questions
Everything you need to know about our supportive, stylish footwear.
What makes Vionic shoes different from other footwear brands?
Vionic shoes feature our exclusive Vio-Motion Technology, which integrates podiatrist-designed orthotic support directly into every pair to provide stability, cushioning, and arch support for all-day comfort.
How long does it take to break in new Vionic shoes?
We recommend wearing your new Vionic footwear for just a few hours a day for the first few days to allow your feet to adjust to the new level of orthotic support.
What is your return policy?
We offer a 30-day wear test. If you are not completely satisfied with your purchase, you can return your shoes within 30 days of the purchase date for a full refund, even if you have worn them outside.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders over $100 within the contiguous United States. Orders typically arrive within 5 to 7 business days.
How do I choose the right size for my feet?
Most of our shoes run true to size, but we provide a detailed size guide on each product page. If you are between sizes, we generally recommend sizing down for sandals and sizing up for closed-toe shoes.
Are Vionic shoes suitable for people with plantar fasciitis?
Yes, many of our styles are specifically designed with contoured arch support and deep heel cups to help alleviate symptoms associated with plantar fasciitis and other common foot ailments.